Registered with the care quality provision

Frequently
Asked Questions

Booking an Appointment

Can I get Emergency Treatment?

Unfortunately, we are not able to offer treatment for severe or life threatening conditions. For patients requiring emergency treatment, please call 999 or attend your local Accident and Emergency department.

How are my medical records stored?

Doctors will make medical notes in writing during the appointment. A copy of these notes is left with you and a copy is given to GPDQ. These records are kept in accordance with GPDQ’s medical records policy (if you would like to review this, please contact us at support@gpdq.co.uk). After much discussion with our doctors, we decided to use handwritten notes rather than an electronic health records (EHR) solution. Our doctors felt that typing on a phone or tablet during a consultation would be more disruptive to doctor/patient interaction. As always, offering an excellent patient experience is our number one priority.

Do I need to provide my NHS medical records?

No, this is not required. The doctor will take a full comprehensive history when they see you.

Why should I go Private?

Our private GP service gives you the flexibility of an appointment time to suit you and your family. Appointments will available within an hour usually, 7 days a week, between 8am and 11pm. You will see an experienced local GP, who will take as long as you need, in a service which is discrete and confidential, and provided in a place of your choosing.

What kind of mobile device do I need to use?

The GPDQ apps are available for iOS 8.0 or later, compatible with iPhone, iPad and iPod Touch, and Android 4.0 or later (compatibility may vary between devices).

Can GPDQ treat children?

Yes, GPDQ treats children under the age of 18 if they are supervised by a responsible adult.

Where and when can I request a GPDQ visit?

GPDQ is currently available in the Central London area and Birmingham every day from 8am to 11pm, but will soon be expanding to more UK locations.

GPDQ is available in these London postcodes: N1, N4, N5, N6, N7, N8, N16, N19, NW1, NW2, NW3, NW5, NW6, NW8, NW11, W1, W2, W4, W6, W8, W9, W10, W11, W12, W14, SW1, SW3, SW5, SW6, SW7, SW10, SW13, SE1, E1, E2, E14, EC1, EC2, EC3, EC4, WC1, WC2.

GPDQ is available in these Birmingham postcodes: B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, B13, B14, B15, B16, B17, B18, B28, B29, B30, B45, B62, B72, B73, B74, B75, B90, B91, B92, B93, B94

Not in our coverage areas? Register now and be the first to know when GPDQ comes to you.

How accurate is the ETA I see in the app?

Our ETAs are calculated using Google’s geolocation and routing technology. We cannot guarantee that your ETA will be exactly right, sometimes unforeseen issues may get in the way, but your doctor will update you on any delays whenever possible.

Payment and Cancellation

How do I pay?

Payment will be taken in the app via a debit card or credit card. You will be asked for your payment details when you book the appointment and a full breakdown of costs is available to view afterwards.

How much does GPDQ cost?

Appointment fees currently start at £120 per 25 minute consult. If the consultation runs over 25 minutes, the extra cost is added pro rata in 10 minute increments. Your doctor can also write prescriptions, referrals or sick notes for no extra cost, unless additional time is required.

Does GPDQ accept insurance?

As an out-of-network provider, GPDQ does not currently accept insurance. To find out if you can claim back the cost of a GPDQ visit, please check with your insurance company to find out if your policy includes GP consultations.

What happens if I need to cancel my appointment?

If you cancel a visit less than 3 minutes after a doctor is dispatched to your location, you will not be charged anything. If you cancel more than 5 minutes after the doctor is dispatched, you will be charged 50% of the appointment fee.

During Your Appointment

How long are the appointments?

We offer appointment lengths to suit you. Your paid consultation will be for 25 minutes. You can, of course, take more time with the doctor or even ask the doctor to see another member of your family/friends. Extra time or patients will incur additional charges, however, your doctor will notify you of these beforehand.

Where in my house does the visit take place?

The doctor will see you wherever you’re comfortable in your home, office or hotel. Some privacy is necessary and visits should not be in a public place.

If i book an appointment with GPDQ, who will be treating me?

GPDQ providers are GMC registered, certified adult and family practitioners with years of experience in their fields. Each of our GPs undergoes a rigorous screening process which includes a background check and an interview with our clinical leads. Our clinical team carefully supervises the level of care provided by practitioners and are always available to them for consultation.

What if I need a procedure, blood tests labs or x-rays?

The doctor will come to your home with everything you need for a thorough visit. If they feel that you require additional procedures, blood tests, labs or x-rays that can’t be done in the home, they can refer you to a medical professional who can best meet your needs.

After Your Appointment

What about prescription?

We will provide private prescriptions, rather than an NHS prescription. This means you will pay for the cost of the drug, and the chemist’s dispensing fee. This is unlikely to be significantly more than an NHS prescription cost, and in some cases, is less. These can be dispensed at any pharmacy or, for an extra cost, you can use our medication delivery service to receive your prescription within 2 hours.

Do the doctors carry prescription drugs?

GPDQ doctors do not carry, prescribe or dispense narcotic pain medications or other controlled substances.

Do GPDQ doctors make referrals?

Your care may require some additional services or treatment outside the customary house call. Your doctor will notify you of any recommended additional services at the time of your visit. Referrals for additional care from other health care providers or institutions are at the discretion of your doctor.

Can you refer me to NHS services rather than private specialty clinics?

We do not usually have access to NHS services, with the exception of some services such as Accident & Emergency and urgent cancer referral routes.

How do I feedback after my consultation?

After your consultation is completed, the app will prompt you to provide feedback and rate your GP. We are continually aiming to improve our service in any way possible, to provide high levels of patient satisfaction. We’d be grateful if you could take the time to tell us what you think after your appointment.

Will my NHS GP be informed about my consultation?

Your consultation will remain confidential, unless you request a copy of the notes from the visit to pass on to your NHS GP.