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Electronic Prescription FAQ's

We’re here to help. Call us if you can’t find the answer to your question below.

What is Clynxx?
What is Clynxx?

Clynxx is GPDQ’s electronic prescription service.

Do I need to sign up to Clynxx to dispense a token code?
Do I need to sign up to Clynxx to dispense a token code?

No sign up is required. Just go to clynxx.com and click the green ‘View FreeRx Token’ button.

Are FreeRx tokens valid in Scotland, Wales and Northern Ireland?
Are FreeRx tokens valid in Scotland, Wales and Northern Ireland?

Yes. Advanced electronically signed private prescriptions are valid in all of the UK.

How do I know if prescriptions are genuine?
How do I know if prescriptions are genuine?

Prescriptions downloaded directly on the clynxx site contain an advanced electronic signature. By opening the document in acrobat reader, you can inspect the signature panel which should display the signer’s name.

Where can I get my prescription dispensed?
Where can I get my prescription dispensed?

The prescriptions generated using CLYNXX are legal and valid at any pharmacy in the UK. If you experience any difficulty with getting your prescription dispensed contact CLYNXX using the chat on their website clynxx.com or call 0330 113 7894.

Will I need to pay for the medication?
Will I need to pay for the medication?

The pharmacy will ask you to pay a fee for the medication and the dispensing service. Fees for private prescriptions vary between pharmacies.

Can I print the prescription sent to me via CLYNXX or FreeRx?
Can I print the prescription sent to me via CLYNXX or FreeRx?

No. The prescription should only be downloaded by the pharmacist. If you download the prescription yourself, the pharmacy may refuse it and you will need a new prescription to be issued.

Can I use my token outside the UK?
Can I use my token outside the UK?

Tokens are also valid in the EU, however the pharmacists may not be able to follow the instructions provided if they do not understand English.

Problems having your prescription dispensed?
Problems having your prescription dispensed?

Contact the Clynxx team on: +44 330 113 7894