Electronic Prescription FAQ's
We’re here to help. Call us if you can’t find the answer to your question below.
Clynxx is GPDQ’s electronic prescription service.
No sign up is required. Just go to clynxx.com and click the green ‘View FreeRx Token’ button.
Yes. Advanced electronically signed private prescriptions are valid in all of the UK.
Prescriptions downloaded directly on the clynxx site contain an advanced electronic signature. By opening the document in acrobat reader, you can inspect the signature panel which should display the signer’s name.
The prescriptions generated using CLYNXX are legal and valid at any pharmacy in the UK. If you experience any difficulty with getting your prescription dispensed contact CLYNXX using the chat on their website clynxx.com or call 0330 113 7894.
The pharmacy will ask you to pay a fee for the medication and the dispensing service. Fees for private prescriptions vary between pharmacies.
No. The prescription should only be downloaded by the pharmacist. If you download the prescription yourself, the pharmacy may refuse it and you will need a new prescription to be issued.
Tokens are also valid in the EU, however the pharmacists may not be able to follow the instructions provided if they do not understand English.
Contact the Clynxx team on: +44 330 113 7894