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FAQs

We’re here to help. Call us if you can’t find the answer to your question below.

How qualified are your doctors and specialists?
How qualified are your doctors and specialists?

All GPs are fully qualified and experienced doctors registered with the General Medical Council (GMC). You can read more about them here. Any specialists or consultants your GP may refer you to will also be highly qualified in their field.

Do you offer GP services for children and young people?
Do you offer GP services for children and young people?

Yes. GPs are trained in all aspects of general medicine, including child health. We offer routine vaccinations and immunisations for infants, children and adolescents, and work with a network of NHS-trained paediatric specialists.

Can you refer me to a specialist?
Can you refer me to a specialist?

Yes, but only if your GP feels a referral is clinically necessary. Private referrals are included in your appointment cost and all recommendations are tried and trusted.

How quickly can I see a GP?
How quickly can I see a GP?

We work around you. With GPDQ you can talk to a fully qualified, experienced GP by phone or video within minutes, or meet them face-to-face within hours.

Can your GPs do blood tests?
Can your GPs do blood tests?

Yes. Blood tests can be done in seconds wherever is most convenient for you.

Do you travel vaccinations?
Do you travel vaccinations?

Yes. We offer advice and travel vaccinations for individuals, families and groups. Our vaccinations are UK-sourced from the same suppliers as the NHS.

What equipment will my GP bring?
What equipment will my GP bring?

Your GP may want to assess your health during your visit. He or she will bring a number of diagnostic tools to the appointment, such as a stethoscope, glucometer and blood pressure monitor. GPs visiting homes will also bring additional PPE and clinical waste bags.

Can I see the same GP again?
Can I see the same GP again?

Absolutely. Seeing a familiar face can make you feel more comfortable when confiding with your GP, which can have significant health benefits.

How much does it cost to see a GP?
How much does it cost to see a GP?

Prices depend when and where you have your consultation. A remote 15-minute consultation
costs £49, and includes any prescriptions, sick notes and referrals. See our pricing page.

How do I pay for an appointment?
How do I pay for an appointment?

Payment is easy. On booking an appointment, you will be taken to a secure payment page for card. Fixed fees apply and your bill will depend on the services provided. Your GP will disclose all fees prior to rendering services. See our pricing page.

How long are your appointments?
How long are your appointments?

We don’t believe in rushing appointments. GP consultations start at 15-minutes (longer than an NHS appointment) and can last as long you need.

What is your cancellation Policy?
What is your cancellation Policy?

We know that sometimes you’ll need to a cancel or reschedule an appointment so we’ve made it as easy and fair as we can:

Mobile app bookings – appointments can be cancelled free-of-charge within 5-minutes of making it. After this, a cancellation charge of 50% applies.

Online bookings – appointments can be cancelled up to 24 hours before the appointment for free. After this, a 100% cancellation fee applies.

Rescheduling an appointment is free-of-charge.

You can find out more about cancelling appointments here.

Will my insurer cover my medical fees?
Will my insurer cover my medical fees?

It’s best to check with your insurer before you make an appointment if you can claim back GPDQ costs. GPDQ services are provided direct to you, the consumer, and we are unable to submit claims on your behalf. You can read more about our T&Cs here.

Where can I see a GP
Where can I see a GP

A GPDQ GP can come to your home, office – anywhere you like, as long as you live in the UK.

Can GPs prescribe controlled drugs?
Can GPs prescribe controlled drugs?

Most medicines can be prescribed by your GP, although some need to be prescribed by a specialist. If you know the medication you require please ask when booking.

A medication delivery service is available to your door.

Is there any extra fee for medication?
Is there any extra fee for medication?

Prescriptions for medication are included in your consultation fee.

I need help with my electronic prescription?
I need help with my electronic prescription?

Please see our FAQ for electronic prescriptions here.

Can your GPs prescribe medication?
Can your GPs prescribe medication?

Yes, our doctors can prescribe medication if necessary.

Please note medication can only be prescribed via video, or in person as the doctor will need to verify your identity.

Can your GPs provide a referral?
Can your GPs provide a referral?

Yes, our doctors can provide referrals if necessary.

Please note referrals can only be prescribed via video, or in person as the doctor will need to verify your identity.