Electronic Prescription FAQ's

We’re here to help. Call us if you can’t find the answer to your question below.

What is Signature RX?

Signature RX is GPDQ’s electronic prescription service.

Do I need to sign up to Signature RX to dispense a prescription?

No sign up is required to Signature RX. Pharmacies can download prescriptions by visiting www.signaturerx.co.uk and entering the prescription ID along with the patients’ DOB.

Are Signature RX prescriptions valid in Scotland, Wales and Northern Ireland?

Yes. Advanced electronically signed private prescriptions are valid in all of the UK. The system is designed and built to comply with The Human Medicine Regulation 2012.

How do I know if prescriptions are genuine?

When viewing a prescription online, an ‘available for dispensing’ message will appear on the e-prescription page. This will provide confirmation that the e-prescription has not been dispensed elsewhere and is still valid. If a ‘Void’ or ‘Already Dispensed’ message appears, please contact GPDQ and do not dispense the medication.

Where can I get my prescription dispensed?

At your local pharmacy including Boots and Well Pharmacy.

Will I need to pay for the medication?

The pharmacy will ask you to pay a fee for the medication and the dispensing service. Fees for private prescriptions vary between pharmacies.

Can I print the prescription sent to me via Signature RX?

Pharmacies can download the dispensing token on the e-prescription page. This token can be used as a reference and for record keeping in accordance with GPhC guidelines. Patients are advised not to print Signature Rx tokens to avoid confusion.

Can I use my prescription outside the UK?

Although prescriptions with advanced electronic signatures are recognised across EU, we do not guarantee acceptance as this would be down to the regulation in the individual member state and the pharmacy.

Problems having your prescription dispensed?

Please contact SignatureRx on 0333 355 5990 from 9am–6pm Weekdays and 9am–1 pm weekends.