GPDQ logo Call 0203 805 1781
Norwich airport - GPDQ

Norwich Airport Testing

  • UKAS accredited testing provider

  • Fit to fly testing

  • Return to UK testing

  • Please read FAQs before booking

Travel testing requirements are changing on October 4th. Before booking your test, please read our FAQs below and check government guidelines for travel

Covid-19 testing for travel

Choose from our government listed testing for travel services. You are responsible for checking the travel advice for your destination country and booking your test for the correct day or with enough notice to travel. If you need assistance, please call 0203 805 1781.

 

Please note: if your test is carried out before 12pm you will receive the results in 24 hours and if your test is after 12pm your results will be received within 48 hours.

 

For convenience, combinations of available testing for inbound and outbound travel are available on our booking pages.

Pre-departure PCR

Sample taken at airport by a trained swabber

£89

Pre Departure Lateral Flow

Sample taken at airport by a trained swabber

£39

Day 2 PCR

Sample taken at the airport by a trained swabber OR receive a self swab by post

£69

Day 2 Lateral Flow

Sample taken at airport by a trained swabber

£39

Day 2 and Day 8 PCR

Samples taken at the airport by a trained swabber OR receive a self swab by post

£138

Test to Release PCR

Day 5 sample taken at the airport by a trained swabber, negative results end quarantine early

£89

Book your Covid-19 test for travel

Do you have a question on Covid-19 testing for travel?

Simply browse our FAQs or give us a call on 0203 805 1781.

Pre-departure FAQ
Pre-departure FAQ
It is your responsibility to book your predeparture testing with enough notice before you travel, and according to the rules of your destination country.
PCR results take 24-48 hours once the lab has received your sample.
We advise customers to book their swab no later than 3 days prior to travel.
I have symptoms of Covid-19, should I travel?
I have symptoms of Covid-19, should I travel?

You must not travel if you are currently experiencing, or have experienced in the last 14 days, any of the following Covid-19 symptoms:

  • Difficulty breathing
  • A fever of or greater than 38 degrees centigrade
  • Flu-like symptoms, including a sore throat or runny nose
  • A continuous cough
  • A loss of taste or smell
What type of tests are available?
What type of tests are available?

PCR Tests –   RT-PCR- SARS-CoV-2 (COVID-19)

Lateral flow tests – Biosensor Standard Q COVID-19 Ag Test

What tests are available to support my travel?
What tests are available to support my travel?

Fit to Fly PCR Test 

The fit to fly PCR test is conducted at the airport. If your test is taken pre 12pm you will receive the results the next day. If your test is taken post 12pm you will receive the results within 48 hours.

Pre-departure Lateral flow test (at airport)

The Lateral flow testing service is available at the airport. Please book your 10-minute test appointment in advance. Depending on your destination country, these tests must be undertaken within 4 hours of your planned departure time and no later than 90 minutes prior to departure. Test results take 30 minutes.

Return to UK day 2 and day 8 PCR tests (postal)

Travellers who have entered the UK must complete two PCR tests upon arrival as a UK border entry requirement. The first test must be conducted on or before the second day of entering the UK, and the second test must be completed on or after the eighth day of entry. The test package must be purchased prior to travel and your outbound country as well as UK border control may ask for proof of purchase. Some exclusions apply and further details can be found here: https://www.gov.uk/guidance/testing-on-day-2-and-day-8-for-international-arrivals

 

Test to Release PCR test (at airport)

Travellers entering the UK must quarantine upon arrival: https://www.gov.uk/uk-border-control.

Travellers arriving into England are able to reduce their quarantine time by purchasing a day 5 Test to Release PCR test. Those completing this test can stop quarantining if their result is negative.

This does not replace the requirement for day 2 and 8 testing. It is the responsibility of the traveller to check Government guidance for the most up to date information on travel requirements.

 

How accurate are the tests?
How accurate are the tests?

PCR test: Our PCR test offers the highest level of performance in SARS-CoV-2/COVID-19 testing; achieving 99.9% sensitivity and a 99.995% specificity to virtually eliminate false results.

 

The Lateral flow test: Our standard Q COVID-19 Ag Test achieves 96.52% sensitivity and  99.68% specificity.

Is the airport testing centre safe?
Is the airport testing centre safe?

The airport testing centre follows strict Covid-19 safety measures in accordance with UK government guidelines. Staff and customers must exercise social distancing at all times and the centre is regularly cleaned and disinfected.

Is the testing process safe?
Is the testing process safe?

Both the PCR and Lateral flow tests are throat and nasal swabs. Both tests are safe for administration by members of public.

You can find further information here about conducting the PCR test at home:

https://www.gov.uk/government/publications/testing-for-coronavirus-at-home

 

The onsite Lateral flow testing service is overseen and delivered by trained swabbers who are there to support customers to safely administer the test. They will follow strict COVID-19 safety regulations throughout, in line with the UK government guidelines.

Are the tests accredited and approved for use in the UK?
Are the tests accredited and approved for use in the UK?

PCR tests: these are approved by DHSC and carried out by government listed laboratories.

The Lateral flow tests: these are CE marked and approved by Government for use in the UK. GPDQ is a gov.uk provider of this service:

Government List of of Accredited Providers

How will I receive my test results?
How will I receive my test results?

PCR tests: your result will be emailed to you 24 hours after the laboratory receives your postal swab. Your fit to fly certificate will be provided as a PDF attachment and include details of your test result.

The Lateral flow tests: you will receive your result by text and email with attached certificate. It is advisable to have a smartphone or other device so that you are able to access the result at the airport.

I don’t have access to a smartphone, what can I do?
I don’t have access to a smartphone, what can I do?

PCR test: you will be emailed your certificate before your flight. You can print this off and bring a hard copy along to the airport.

Lateral flow test: please inform the testing front desk that you will need a printed copy of your result as you do not have a smartphone.

How far in advance can I book my test?
How far in advance can I book my test?

PCR tests: you should order your test no later than 7 working days prior to your flight date.

The Lateral flow tests: if you are required to complete this test, you should book your appointment at the same time as ordering your PCR test.

If I haven’t Pre-Booked, can I still get a test?
If I haven’t Pre-Booked, can I still get a test?

We recommend you pre-book your test, however subject to availability, you can book a last minute appointment for an onsite Lateral flow test, as long as you arrive at the airport at least 3 hours prior to the scheduled departure time.

How do I cancel or change my test appointment?
How do I cancel or change my test appointment?

PCR tests: if you have already purchased your PCR test, unfortunately we are unable to accept a return or refund request. However, please note that you can use the test for a future flight or other requirement.

The Lateral flow tests: we do not accept cancellations with less than 72 hours before your appointment time. You can reschedule your test by calling 0203 805 1781 or emailing support@gpdq.co.uk any day of the week, 8am-11pm.

I haven’t received my confirmation email, what do I do?
I haven’t received my confirmation email, what do I do?

Please call 0203 805 1781 or email support@gpdq.co.uk with any queries. We are available to support you 7 days a week 8am-11pm.

My flight is delayed, is my test still valid?
My flight is delayed, is my test still valid?

Each country has set a specific requirement for tests that need to be conducted prior to departure. Where a PCR test is required, this typically needs to be carried out 72 hours prior to departure, and Lateral flow tests must be within 4 hours of scheduled departure time.  If your flight is delayed beyond these timescales, you will need to be re-tested.   Please check the destination regulations for specific details of tests and timescales.

I have a negative test, but my flight is cancelled, what do I do?
I have a negative test, but my flight is cancelled, what do I do?

Each country has set a specific requirement for tests that need to be conducted prior to departure. Where a PCR test is required, this typically needs to be carried out 72 hours prior to departure, and Lateral flow tests must be within 4 hours of scheduled departure.  If your flight is delayed beyond these timescales you will need to be re-tested.   Please check the Destination regulations for specific details of tests and timescales.

What tests can I do at home?
What tests can I do at home?

To return to the UK: The day 2 and day 8 compulsory PCR tests can be posted to your home for self-administration

GPDQ does not currently offer pre-departure testing or optional day 5 Test to Release testing by post due to potential postal service delays and the difficulty this may bring to our customers

Can I get a test at the Airport?
Can I get a test at the Airport?

You can book your test appointment at the airport, we recommend you pre-book with plenty of notice, and according to your destination country’s rules.

Appointment availability on the day cannot be guaranteed.

Can I get a test if I am not travelling?
Can I get a test if I am not travelling?

Lateral flow tests: the airport’s Lateral flow testing service is open to all members of public and you do not have to be travelling to access this service.

The airport’s testing service is NOT available for customers with any Covid-19 symptoms. Anyone with symptoms will be asked to leave the premises and self-isolate.

 

Can I have a test at a different airport to the one I am travelling from?
Can I have a test at a different airport to the one I am travelling from?

It is possible to have a test at a different airport, however please check the entry requirements for your destination as there are strict time limits on when tests must be carried out prior to departure. Please ensure you have the correct certification for travel from any alternative provider.

Can a family / household be tested together?
Can a family / household be tested together?

PCR and Lateral flow: a family or household can be tested together at the test site

Do children need to be accompanied by an adult while being tested?
Do children need to be accompanied by an adult while being tested?

Anyone under 16 must be accompanied by a parent or guardian.

How much do the tests cost?
How much do the tests cost?

Please refer to our pricing table above the FAQs

What payment methods do you accept?
What payment methods do you accept?

All Major Debit and Credit Cards are accepted.

What is your refund and cancellation policy?
What is your refund and cancellation policy?

Postal PCR tests: if you have already purchased your PCR test, unfortunately we are unable to accept a return or provide a refund. However, please note that in case of changed circumstances, you can use the purchased test for a different, future flight or other testing requirement.

On-site PCR tests: you can cancel or rearrange for no charge up to 24 hours before the appointment/test. Appointments or tests cancelled less than 24 hours before will be charged 100% of the appointment fee.

Lateral flow tests: we do not accept cancellations less than 72 hours before your appointment time. You can reschedule your test by calling 0203 805 1781 or emailing support@gpdq.co.uk any day of the week, from 8am-11pm.

Who do I contact to provide feedback on the service or make a complaint?
Who do I contact to provide feedback on the service or make a complaint?

Please fill in the complaint form on our website. You can find it here.

How long does it take to get my results?
How long does it take to get my results?

PCR tests: If your test is taken pre 12pm you will receive the results the next day. If your test is taken after 12pm you will receive the results within 48 hours.

The Lateral flow test: We aim to deliver the results in 30 minutes from your sample being taken.

My results are negative, what do I do?
My results are negative, what do I do?

You can proceed to check-in or to security if you do not have hold luggage. You will be asked to show proof of your negative result at check-in.

My results are positive, what do I do?
My results are positive, what do I do?

PCR test: you will receive your positive result via email. You must follow current government guidelines.

 

Lateral flow test: individuals with a positive result cannot fly and must immediately return home and self-isolate. You will be provided with printed instructions and advised to follow government guidelines to self-isolate. You may choose to take an NHS test.

 

Please note that GPDQ does not take any responsibility for refunding the cost of the test nor any associated costs related to not being able to fly.

GPDQ has a responsibility to inform Public Health England of all positive tests results for PCR and lateral flow testing.

What happens if a family or household member tests positive?
What happens if a family or household member tests positive?

If anyone from your household, family or support bubble receives a positive result you must all return home and self-isolate, and you cannot travel.

If you have been in close contact with anyone who has tested positive then you cannot travel.

If you are travelling with someone you live with or someone in your extended household or if you’ve been identified as a close contact of someone who has tested positive.  You must also follow the government guidelines and self-isolate

You will need to contact your airline for any information relating to rescheduling your flight or requesting a refund.

What do I do if I have an inconclusive lateral flow test result?
What do I do if I have an inconclusive lateral flow test result?

You can arrange another test with the onsite team free of charge

What can I do if my results are late?
What can I do if my results are late?

If your PCR test results are late, you can arrange a service refund by contacting GPDQ by calling 0203 805 1781 or emailing support@gpdq.co.uk.

 

Lateral flow test: results are issued at the airport site approximately 30 minutes after the test was conducted.

 

Please note that GPDQ cannot be held responsible for any flights missed or any direct or indirect expenses occurred due to late arrival of test results.

Is my data secure?
Is my data secure?

Please view GPDQ’s privacy policy here: https://www.gpdq.co.uk/privacy-policy/

Who will my data be shared with?
Who will my data be shared with?

Your data is treated as medically confidential data and is not shared with anybody except with the patient directly and Public Health England if there is a positive result.

Are there any side effects from the tests?
Are there any side effects from the tests?

There are no side effects.

Do COVID-19 swab tests hurt?
Do COVID-19 swab tests hurt?

Most tests to see whether you are currently infected with Covid-19 involve a swab of your nose, throat or both. The swab is like a soft cotton bud. The swabs might feel slightly uncomfortable, , but neither test should be painful.

What is the testing method?
What is the testing method?

PCR tests: this test involves collecting a swab sample and isolating RNA (the genetic code) of the virus – the COVID-19 virus is an RNA virus. RNA is similar to DNA (what humans use for their genetic code) but only has a single strand, rather than the double strand in DNA. PCR only works on DNA, but scientists can use enzymes to convert RNA into DNA.

This single copy of DNA is converted, using the PCR process, into millions of copies. This takes:

  • Enzymes to encourage chemical reactions.
  • Chemical building blocks of DNA.
  • Repeated cycles of heating (to separate the two strands of DNA produced), cooling and creating more DNA strands.

The signal from millions of copies can be picked up in testing. Clearly, if there is no COVID-19 RNA present, it can’t be converted into DNA or replicated.

The lateral flow test: these tests aren’t just used for COVID-19 – they can be used to test urine, saliva, sweat, fluid and other types of sample and the test is commonly used for pregnancy testing.

For COVID-19 tests, a ‘monoclonal antibody’ – which matches the virus or part of the virus exactly – is attached to a special strip in a test cartridge. Extracts of the swab sample are passed over the strip, and if COVID-19 antigen is present, it is picked up by the antibody and shows up as a coloured line. The Innova test, used in Liverpool and care home mass testing, is a Lateral flow test.

LAMP (loop-mediated isothermal amplification) tests work in a similar way to PCR tests. They convert viral RNA into DNA and copy it. However, they use chemical reagents and LAMP technology rather than heat: this produces a much larger amount of DNA more quickly, resulting in a colour change which allows the result to be interpreted.

Who will administer these tests?
Who will administer these tests?

PCR test: At the airport the swabs are taken by trained swabbers, by post the tests are self-administered.

Lateral flow test:  this will be administered by a clinician, or can be self-administered if preferred by the individual.

What do the tests detect?
What do the tests detect?

The tests detect whether you currently have the COVID-19 virus.

Requirements for travelling to other countries
Requirements for travelling to other countries

Please ensure that you check the advice for the country that you are travelling to before booking your test.

Please click here for further information on other countries.

 

Requirements to enter England
Requirements to enter England

What test(s) do I need for my travel?
What test(s) do I need for my travel?

Destination countries have their own Covid-19 rules for travelling across/into their borders. It is your responsibility as the traveller to ensure you meet the specific requirements of the destination country prior to travelling. Please check their current requirements prior to arranging your travel.

UK border control has specific rules for entering the UK, and these can vary across England, Wales, Scotland, Northern Ireland and the Republic of Ireland. It is your responsibility as the traveller to ensure you have read and understood the government’s current guidelines. More information can be found at: https://www.gov.uk/uk-border-control

What if I have had a vaccine?
What if I have had a vaccine?

You should still follow testing and travel guidelines even if you have received a single or both doses of the vaccine. The vaccine will not result in a positive result when using a Covid-19 test and does not affect the accuracy of the test.

Do children need to be tested? If so, what is the minimum age?
Do children need to be tested? If so, what is the minimum age?

The regulations differ depending on the destination you are travelling to.  Please check the guidance before booking your test.  See Covid Travel Advice for country specific guidance.

What should I do if I have a disability and need assistance at the airport?
What should I do if I have a disability and need assistance at the airport?

Please contact the airport directly for any assistance you require.

Can I have another test immediately after testing positive?
Can I have another test immediately after testing positive?

We are unable to provide you with another test immediately after testing positive and you must return home and self-isolate.

You will need to contact your airline for any information relating to rescheduling your flight or requesting a refund.

Pre-departure FAQ
Pre-departure FAQ
It is your responsibility to book your predeparture testing with enough notice before you travel, and according to the rules of your destination country.
PCR results take 24-48 hours once the lab has received your sample.
We advise customers to book their swab no later than 3 days prior to travel.
Requirements for travelling to other countries
Requirements for travelling to other countries

Please ensure that you check the advice for the country that you are travelling to before booking your test.

Please click here for further information on other countries.

 

Requirements to enter England
Requirements to enter England

What type of tests are available?
What type of tests are available?

PCR Tests –   RT-PCR- SARS-CoV-2 (COVID-19)

Lateral flow tests – Biosensor Standard Q COVID-19 Ag Test

What test(s) do I need for my travel?
What test(s) do I need for my travel?

Destination countries have their own Covid-19 rules for travelling across/into their borders. It is your responsibility as the traveller to ensure you meet the specific requirements of the destination country prior to travelling. Please check their current requirements prior to arranging your travel.

UK border control has specific rules for entering the UK, and these can vary across England, Wales, Scotland, Northern Ireland and the Republic of Ireland. It is your responsibility as the traveller to ensure you have read and understood the government’s current guidelines. More information can be found at: https://www.gov.uk/uk-border-control

I have symptoms of Covid-19, should I travel?
I have symptoms of Covid-19, should I travel?

You must not travel if you are currently experiencing, or have experienced in the last 14 days, any of the following Covid-19 symptoms:

  • Difficulty breathing
  • A fever of or greater than 38 degrees centigrade
  • Flu-like symptoms, including a sore throat or runny nose
  • A continuous cough
  • A loss of taste or smell
What tests are available to support my travel?
What tests are available to support my travel?

Fit to Fly PCR Test 

The fit to fly PCR test is conducted at the airport. If your test is taken pre 12pm you will receive the results the next day. If your test is taken post 12pm you will receive the results within 48 hours.

Pre-departure Lateral flow test (at airport)

The Lateral flow testing service is available at the airport. Please book your 10-minute test appointment in advance. Depending on your destination country, these tests must be undertaken within 4 hours of your planned departure time and no later than 90 minutes prior to departure. Test results take 30 minutes.

Return to UK day 2 and day 8 PCR tests (postal)

Travellers who have entered the UK must complete two PCR tests upon arrival as a UK border entry requirement. The first test must be conducted on or before the second day of entering the UK, and the second test must be completed on or after the eighth day of entry. The test package must be purchased prior to travel and your outbound country as well as UK border control may ask for proof of purchase. Some exclusions apply and further details can be found here: https://www.gov.uk/guidance/testing-on-day-2-and-day-8-for-international-arrivals

 

Test to Release PCR test (at airport)

Travellers entering the UK must quarantine upon arrival: https://www.gov.uk/uk-border-control.

Travellers arriving into England are able to reduce their quarantine time by purchasing a day 5 Test to Release PCR test. Those completing this test can stop quarantining if their result is negative.

This does not replace the requirement for day 2 and 8 testing. It is the responsibility of the traveller to check Government guidance for the most up to date information on travel requirements.

 

What if I have had a vaccine?
What if I have had a vaccine?

You should still follow testing and travel guidelines even if you have received a single or both doses of the vaccine. The vaccine will not result in a positive result when using a Covid-19 test and does not affect the accuracy of the test.

How accurate are the tests?
How accurate are the tests?

PCR test: Our PCR test offers the highest level of performance in SARS-CoV-2/COVID-19 testing; achieving 99.9% sensitivity and a 99.995% specificity to virtually eliminate false results.

 

The Lateral flow test: Our standard Q COVID-19 Ag Test achieves 96.52% sensitivity and  99.68% specificity.

Is the airport testing centre safe?
Is the airport testing centre safe?

The airport testing centre follows strict Covid-19 safety measures in accordance with UK government guidelines. Staff and customers must exercise social distancing at all times and the centre is regularly cleaned and disinfected.

Is the testing process safe?
Is the testing process safe?

Both the PCR and Lateral flow tests are throat and nasal swabs. Both tests are safe for administration by members of public.

You can find further information here about conducting the PCR test at home:

https://www.gov.uk/government/publications/testing-for-coronavirus-at-home

 

The onsite Lateral flow testing service is overseen and delivered by trained swabbers who are there to support customers to safely administer the test. They will follow strict COVID-19 safety regulations throughout, in line with the UK government guidelines.

Are the tests accredited and approved for use in the UK?
Are the tests accredited and approved for use in the UK?

PCR tests: these are approved by DHSC and carried out by government listed laboratories.

The Lateral flow tests: these are CE marked and approved by Government for use in the UK. GPDQ is a gov.uk provider of this service:

Government List of of Accredited Providers

How will I receive my test results?
How will I receive my test results?

PCR tests: your result will be emailed to you 24 hours after the laboratory receives your postal swab. Your fit to fly certificate will be provided as a PDF attachment and include details of your test result.

The Lateral flow tests: you will receive your result by text and email with attached certificate. It is advisable to have a smartphone or other device so that you are able to access the result at the airport.

I don’t have access to a smartphone, what can I do?
I don’t have access to a smartphone, what can I do?

PCR test: you will be emailed your certificate before your flight. You can print this off and bring a hard copy along to the airport.

Lateral flow test: please inform the testing front desk that you will need a printed copy of your result as you do not have a smartphone.

How far in advance can I book my test?
How far in advance can I book my test?

PCR tests: you should order your test no later than 7 working days prior to your flight date.

The Lateral flow tests: if you are required to complete this test, you should book your appointment at the same time as ordering your PCR test.

If I haven’t Pre-Booked, can I still get a test?
If I haven’t Pre-Booked, can I still get a test?

We recommend you pre-book your test, however subject to availability, you can book a last minute appointment for an onsite Lateral flow test, as long as you arrive at the airport at least 3 hours prior to the scheduled departure time.

How do I cancel or change my test appointment?
How do I cancel or change my test appointment?

PCR tests: if you have already purchased your PCR test, unfortunately we are unable to accept a return or refund request. However, please note that you can use the test for a future flight or other requirement.

The Lateral flow tests: we do not accept cancellations with less than 72 hours before your appointment time. You can reschedule your test by calling 0203 805 1781 or emailing support@gpdq.co.uk any day of the week, 8am-11pm.

I haven’t received my confirmation email, what do I do?
I haven’t received my confirmation email, what do I do?

Please call 0203 805 1781 or email support@gpdq.co.uk with any queries. We are available to support you 7 days a week 8am-11pm.

My flight is delayed, is my test still valid?
My flight is delayed, is my test still valid?

Each country has set a specific requirement for tests that need to be conducted prior to departure. Where a PCR test is required, this typically needs to be carried out 72 hours prior to departure, and Lateral flow tests must be within 4 hours of scheduled departure time.  If your flight is delayed beyond these timescales, you will need to be re-tested.   Please check the destination regulations for specific details of tests and timescales.

I have a negative test, but my flight is cancelled, what do I do?
I have a negative test, but my flight is cancelled, what do I do?

Each country has set a specific requirement for tests that need to be conducted prior to departure. Where a PCR test is required, this typically needs to be carried out 72 hours prior to departure, and Lateral flow tests must be within 4 hours of scheduled departure.  If your flight is delayed beyond these timescales you will need to be re-tested.   Please check the Destination regulations for specific details of tests and timescales.

What tests can I do at home?
What tests can I do at home?

To return to the UK: The day 2 and day 8 compulsory PCR tests can be posted to your home for self-administration

GPDQ does not currently offer pre-departure testing or optional day 5 Test to Release testing by post due to potential postal service delays and the difficulty this may bring to our customers

Can I get a test at the Airport?
Can I get a test at the Airport?

You can book your test appointment at the airport, we recommend you pre-book with plenty of notice, and according to your destination country’s rules.

Appointment availability on the day cannot be guaranteed.

Can I get a test if I am not travelling?
Can I get a test if I am not travelling?

Lateral flow tests: the airport’s Lateral flow testing service is open to all members of public and you do not have to be travelling to access this service.

The airport’s testing service is NOT available for customers with any Covid-19 symptoms. Anyone with symptoms will be asked to leave the premises and self-isolate.

 

Can I have a test at a different airport to the one I am travelling from?
Can I have a test at a different airport to the one I am travelling from?

It is possible to have a test at a different airport, however please check the entry requirements for your destination as there are strict time limits on when tests must be carried out prior to departure. Please ensure you have the correct certification for travel from any alternative provider.

Can a family / household be tested together?
Can a family / household be tested together?

PCR and Lateral flow: a family or household can be tested together at the test site

Do children need to be tested? If so, what is the minimum age?
Do children need to be tested? If so, what is the minimum age?

The regulations differ depending on the destination you are travelling to.  Please check the guidance before booking your test.  See Covid Travel Advice for country specific guidance.

Do children need to be accompanied by an adult while being tested?
Do children need to be accompanied by an adult while being tested?

Anyone under 16 must be accompanied by a parent or guardian.

What should I do if I have a disability and need assistance at the airport?
What should I do if I have a disability and need assistance at the airport?

Please contact the airport directly for any assistance you require.

How much do the tests cost?
How much do the tests cost?

Please refer to our pricing table above the FAQs

What payment methods do you accept?
What payment methods do you accept?

All Major Debit and Credit Cards are accepted.

What is your refund and cancellation policy?
What is your refund and cancellation policy?

Postal PCR tests: if you have already purchased your PCR test, unfortunately we are unable to accept a return or provide a refund. However, please note that in case of changed circumstances, you can use the purchased test for a different, future flight or other testing requirement.

On-site PCR tests: you can cancel or rearrange for no charge up to 24 hours before the appointment/test. Appointments or tests cancelled less than 24 hours before will be charged 100% of the appointment fee.

Lateral flow tests: we do not accept cancellations less than 72 hours before your appointment time. You can reschedule your test by calling 0203 805 1781 or emailing support@gpdq.co.uk any day of the week, from 8am-11pm.

Who do I contact to provide feedback on the service or make a complaint?
Who do I contact to provide feedback on the service or make a complaint?

Please fill in the complaint form on our website. You can find it here.

How long does it take to get my results?
How long does it take to get my results?

PCR tests: If your test is taken pre 12pm you will receive the results the next day. If your test is taken after 12pm you will receive the results within 48 hours.

The Lateral flow test: We aim to deliver the results in 30 minutes from your sample being taken.

My results are negative, what do I do?
My results are negative, what do I do?

You can proceed to check-in or to security if you do not have hold luggage. You will be asked to show proof of your negative result at check-in.

My results are positive, what do I do?
My results are positive, what do I do?

PCR test: you will receive your positive result via email. You must follow current government guidelines.

 

Lateral flow test: individuals with a positive result cannot fly and must immediately return home and self-isolate. You will be provided with printed instructions and advised to follow government guidelines to self-isolate. You may choose to take an NHS test.

 

Please note that GPDQ does not take any responsibility for refunding the cost of the test nor any associated costs related to not being able to fly.

GPDQ has a responsibility to inform Public Health England of all positive tests results for PCR and lateral flow testing.

Can I have another test immediately after testing positive?
Can I have another test immediately after testing positive?

We are unable to provide you with another test immediately after testing positive and you must return home and self-isolate.

You will need to contact your airline for any information relating to rescheduling your flight or requesting a refund.

What happens if a family or household member tests positive?
What happens if a family or household member tests positive?

If anyone from your household, family or support bubble receives a positive result you must all return home and self-isolate, and you cannot travel.

If you have been in close contact with anyone who has tested positive then you cannot travel.

If you are travelling with someone you live with or someone in your extended household or if you’ve been identified as a close contact of someone who has tested positive.  You must also follow the government guidelines and self-isolate

You will need to contact your airline for any information relating to rescheduling your flight or requesting a refund.

What do I do if I have an inconclusive lateral flow test result?
What do I do if I have an inconclusive lateral flow test result?

You can arrange another test with the onsite team free of charge

What can I do if my results are late?
What can I do if my results are late?

If your PCR test results are late, you can arrange a service refund by contacting GPDQ by calling 0203 805 1781 or emailing support@gpdq.co.uk.

 

Lateral flow test: results are issued at the airport site approximately 30 minutes after the test was conducted.

 

Please note that GPDQ cannot be held responsible for any flights missed or any direct or indirect expenses occurred due to late arrival of test results.

Is my data secure?
Is my data secure?

Please view GPDQ’s privacy policy here: https://www.gpdq.co.uk/privacy-policy/

Who will my data be shared with?
Who will my data be shared with?

Your data is treated as medically confidential data and is not shared with anybody except with the patient directly and Public Health England if there is a positive result.

Are there any side effects from the tests?
Are there any side effects from the tests?

There are no side effects.

Do COVID-19 swab tests hurt?
Do COVID-19 swab tests hurt?

Most tests to see whether you are currently infected with Covid-19 involve a swab of your nose, throat or both. The swab is like a soft cotton bud. The swabs might feel slightly uncomfortable, , but neither test should be painful.

What is the testing method?
What is the testing method?

PCR tests: this test involves collecting a swab sample and isolating RNA (the genetic code) of the virus – the COVID-19 virus is an RNA virus. RNA is similar to DNA (what humans use for their genetic code) but only has a single strand, rather than the double strand in DNA. PCR only works on DNA, but scientists can use enzymes to convert RNA into DNA.

This single copy of DNA is converted, using the PCR process, into millions of copies. This takes:

  • Enzymes to encourage chemical reactions.
  • Chemical building blocks of DNA.
  • Repeated cycles of heating (to separate the two strands of DNA produced), cooling and creating more DNA strands.

The signal from millions of copies can be picked up in testing. Clearly, if there is no COVID-19 RNA present, it can’t be converted into DNA or replicated.

The lateral flow test: these tests aren’t just used for COVID-19 – they can be used to test urine, saliva, sweat, fluid and other types of sample and the test is commonly used for pregnancy testing.

For COVID-19 tests, a ‘monoclonal antibody’ – which matches the virus or part of the virus exactly – is attached to a special strip in a test cartridge. Extracts of the swab sample are passed over the strip, and if COVID-19 antigen is present, it is picked up by the antibody and shows up as a coloured line. The Innova test, used in Liverpool and care home mass testing, is a Lateral flow test.

LAMP (loop-mediated isothermal amplification) tests work in a similar way to PCR tests. They convert viral RNA into DNA and copy it. However, they use chemical reagents and LAMP technology rather than heat: this produces a much larger amount of DNA more quickly, resulting in a colour change which allows the result to be interpreted.

Who will administer these tests?
Who will administer these tests?

PCR test: At the airport the swabs are taken by trained swabbers, by post the tests are self-administered.

Lateral flow test:  this will be administered by a clinician, or can be self-administered if preferred by the individual.

What do the tests detect?
What do the tests detect?

The tests detect whether you currently have the COVID-19 virus.

Disclaimer

GPDQ offers both PCR and lateral flow rapid testing for Covid-19.

Where GPDQ takes the sample for the test, it will be taken in accordance with proper medical procedures and in compliance with relevant medical regulations.

By purchasing Covid-19 testing from GPDQ, you acknowledge that you have read, understood, and agreed to all the terms and conditions stated in the Covid-19 TEST DISCLAIMER below.

By choosing to purchase Covid-19 testing from GPDQ:

1. You hereby declare and provide consent for GPDQ Limited (“GPDQ”, “us”, “we”, or “our”) to collect and process your data (including medical data, pre-existing conditions, and other personal data that may be considered sensitive under the applicable laws and regulations) for the purpose of testing for COVID-19.
2. You hereby agree to undergo the testing process and agree that GPDQ will comply with relevant medical regulations in sharing positive test results with relevant public health authorities as required.
3. You hereby accept that the process of taking and testing a sample via either PCR or lateral flow is not 100% accurate, and may return an inconclusive or incorrect result.  You therefore shall not hold us liable and shall forever hold us harmless to the extent that any testing purchased from GPDQ produces an inconclusive or anomalous inaccurate result.
4. You hereby accept that we shall not be liable to you for any system failure when booking a test which results in a failed booking.  Please check your emails for confirmation of the booking to ensure that the booking has been confirmed.  If you do not have a confirmation email, please contact us.
5. You hereby accept that when a test result is required in order to travel, we have no liability for your inability to travel and/or refusal by an airline or other carrier to admit you onto the flight or other transport mode under any circumstances.  You further accept that we shall have no responsibility or liability to you if you are not permitted to enter your travel destination for any reason, including any shortfall against any testing requirements imposed as an entry requirement by your destination country.
6. You hereby accept that we shall have no liability whatsoever for any delay in delivering the results of your test to you.  Advertised timings for the return of results for any test type are to be used as a guide only, and sometimes may take longer.  We recommend therefore when a test result is required in order to travel, that you ensure you book your testing sufficiently in advance of your travel date and time.
7. You hereby declare that you understand and acknowledge all consequences that may arise from knowing your status if you are tested positive for COVID-19 (which we shall not be liable for), and will follow relevant public health regulations and guidance issued by responsible authorities, including precautionary or treatment measures to control the spread of infection.

If you have any questions regarding this disclaimer, please contact:  support@gpdq.co.uk.